All the FAQs

Answers for clarity

Why work with Wallet Wisdom Staffing?

If your goal is to create your own hours, build your personal finances, and enjoy the freedom & flexibility of working from home; then Wallet Wisdom Staffing for you. We offer our clients the opportunity to work with multiple companies, and gain customer service skills. Wallet Wisdom Staffing is a fully virtual staffing company. No unexpected office meetings, or costs for travel!

What resources will I need?

The beauty of working from home is that the primary tool is you! It is advised to have a high speed internet connection, working computer, a microphone headset, and a quiet space for work. Please review the System & Equipment Policy prior to applying to ensure that you have all of the necessary tools for success.

What is my employment status?

As an agent of Wallet Wisdom Staffing, you will be hired as an independent contractor. Independent contractor classification means that you are responsible for self scheduling your work hours, as well as, payment of your state and federal taxes. You will complete a W9 form, and receive a 1099 tax document during tax season. As a 1099 you are not an employee, you are a hired agent in contract with Doxie Staffing & Service.

Are there any initial or ongoing fees or expenses?

Platform Usage Fee:

Twice a month, service agents are charged $19.75 for each active agent registered to use the third party platform. This is not a fee deducted by Wallet Wisdom Staffing.

This fee is deducted by the third party platform as a usage fee. The fee gives you ongoing access to 24/7 tech support, customer service agent support, and step by step tools to help you navigate the third party platform.

Admin Fee:

Wallet Wisdom Staffing deducts a service fee of $35 of total agent earnings from agents each pay period. The administration fee allows us to provide agents with ongoing resources and support, access to recognizable Fortune 500 companies, as well as, relevant updates on service opportunities.

What is the Certification Training Requirement?

Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Courses may take as little as 3 weeks - 8 weeks, to complete depending on the program selected. You are required to select and complete a certification course prior to working with any service partners.

You are responsible for the full cost of the certification course...BUT! Great news. We offer a tiered Certification Reimbursement Program up to $75, and all course costs are tax deductible.

Why is there a background check?

Call centers provide important services using a third party platform for client programs, with a vested interest in protecting the property, safety and welfare of its employees, clients and their customers.

A background check is required to confirm that each individual providing services on behalf of a call center is free of disqualifying criminal convictions.

Only criminal convictions are considered and a conviction does not necessarily preclude an individual from providing services on behalf of a call center as an agent. When evaluating this information, all relevant factors are considered including the bearing the criminal offense may have on the services required by the particular client program.

Are there minimum requirement hours to be worked?

The average service provider requests that service agents work a minimum of 15 hours per week.

Tell me more about INCENTIVES!

Along with the tiered Certification Reimbursement Program, Wallet Wisdom periodically offers cash incentives, and bonuses, for completing extra certification courses and working with specific service partners.